General terms and conditions of purchase
1. General Provisions
These Terms and Conditions govern the use of the website www.jemine.com and apply to all orders sent by the customer (hereinafter “the Customer”) to RVL FASHION S.R.L. P.IVA 10782660962 (hereinafter “RVL” or “we”), through the website, mobile site or mobile application of jemine.com (jointly referred to as “jemine.com”).
Please read these Terms and Conditions, the Cookies Policy and the Personal Data Protection Policy (hereinafter collectively referred to as the “Data Protection Policies”) carefully before using this website. Please note that the use of this website or the transmission of an order through this website implies your acceptance of these Terms and Conditions and the Data Protection Policies, so if you do not agree with all of these Terms and Conditions and the Data Protection Policies, please do not use this website.
By using jemine.com and/or placing an order, the Customer agrees to comply with the following Terms and Conditions (the “Terms”).
By using this website and/or placing orders through this website, the Customer agrees to:
(i) use the Website only to place legally valid searches or orders;
(ii) not to place any false or fraudulent orders. If we have plausible grounds for believing that an order of this nature has been placed, we shall be entitled to cancel the order and inform the relevant authorities;
(iii) provide us with your e-mail address, postal address and/or other contact details in a truthful and correct manner. Likewise, you consent to us using this information to contact you (if necessary, please refer to the Personal Data Protection Policy).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you warrant that you are of legal age (18 years of age or older) and have the legal authority to enter into binding contracts.
The inclusion of any product or service on jemine.com at any particular time does not imply or warrant that such products or services will be available at all times. RVL FASHION S.R.L. reserves the right to suspend any product at any time.
RVL Fashion s.r.l. reserves the right to modify the Terms at any time and without notice. The version of the Terms applied to the Customer’s order is the one present on jemine.com at the time the order is issued.
2. Methods of concluding the contract
RVL Fashion s.r.l. wants to give you the best possible online shopping experience. For this reason we must make sure that our services work perfectly.
The customer declares to understand and agree not to (i) send, transmit, redistribute, upload or promote any communication or content that could damage or negatively impact on our business, products or services; (ii) act in a way or use any device that limits, compromises, interferes with or inhibits any other user from using or enjoying the jemine site.com, or impacts the security of the site; or (iii) use any device or attempt to use any engine, software, equipment, agent, script or other device or mechanism (including but not limited to spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or copy content from the site. RVL Fashion s.r.k. reserves the right to immediately prohibit access to the site and close the account of any user who violates these provisions or any other provision of these Terms and Conditions.
The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to the public, but merely an invitation to make a contractual proposal. There will be no contract between you and us in relation to any products until your order has been explicitly accepted by us. If your offer is not accepted and you have already been debited from your account, you will be refunded the full amount of your offer.
To place an order, you must follow the online purchase process and click “Authorize Payment”. You will then receive an e-mail confirming receipt of your order (the “Order Confirmation”). It is understood that this will not imply acceptance of your order as it constitutes an offer you make to us for the purchase of one or more products. All orders will be subject to our approval of which you will be informed by sending an email confirming that your order is being shipped (the “Shipment Confirmation”). Order details will be summarized in the electronic receipt attached to the Shipping Confirmation. The contract for the purchase of a product between us and you (the “Contract”) will only be concluded when we send you the Shipment Confirmation.
Only the products indicated in the Shipment Confirmation will be subject to the Contract. We shall not be obliged to supply you with any other product that has not been ordered until we have confirmed in the Confirmation of Shipment that such product has been shipped.
3. Prices and shipping costs
The price of the products will be as indicated from time to time on our website, unless there is a manifest error. Although we will do everything in our power to ensure that all prices appearing on the website are correct, errors may occur. If we find errors in the price of the products ordered by you, we will inform you as soon as possible and give you the option to reconfirm your order at the correct amount or cancel it. If we are unable to contact you, your order will be cancelled and you will be refunded the full amount paid.
We shall not be obliged to supply the product(s) to you at the lower price incorrectly indicated (even if we have already sent you the Shipment Confirmation) if the error in the price was obvious and unequivocal and therefore if it could reasonably be detected by you as incorrect.
The prices of the website are inclusive of current VAT, but exclude shipping costs, which are to be added to the total amount to be paid.
Prices may be subject to change at any time; however (except where previously established) possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you wish to purchase, these items will be added to your shopping cart and the next step will involve completing your order and payment. To this end, you must follow the purchase instructions, entering or verifying the required information at each step of the purchase process. In addition, you may change the details of your order at any time during the purchase process prior to payment.
The delivery costs for each order will be the same, regardless of the size or weight of the package. The cost for each delivery method is clearly indicated during the order conclusion procedure. The cost for standard domestic shipping is 5.90 €, while the cost for international shipping varies depending on the destination, and will be specified during the order conclusion procedure. If RVL Fashion s.r.l. is unable to deliver the order in its entirety and more than one shipment is required, the Customer will not be charged any amount for additional shipments.
4. Order/contract conclusion
The ordering options available to the Customer are through jemine.com. Please write to Customer Service (+39 3400811697) for more information.
After sending the order, if the Customer has provided the e-mail address, they will receive a confirmation e-mail. If for any reason RVL Fashion srl is not able to execute the order, the Customer will be informed as soon as possible. If RVL Fashion s.r.l. has already received payment for this order, it will refund the amount using the same method chosen by the Customer to make the payment. If, for any reason, different agreements are necessary, RVL Fashion s.r.l. will inform the Customer by asking to contact RVL Customer Service who will provide for the refund.
RVL Fashion srl exercises the utmost diligence in accepting and processing orders and will do its utmost to deliver the orders to a residential address or other address in Italy / abroad, according to the shipping option selected by the Customer.
RVL Fashion s.r.l. will do its utmost to deliver the orders as soon as possible and in the order in which they were issued. RVL Fashion s.r.l. undertakes to do everything in its power to send the order(s) of the product(s) indicated in the relevant Shipment Confirmation within the date indicated in said Shipment Confirmation or, if no delivery date is specified, within the estimated term estimated at the time of selecting the delivery method and, in any case, within the maximum term of 30 days from the date of the Order Confirmation.
Before issuing the order, RVL Fashion srl will inform the Customer of the expected shipment details.
However, delays may occur for various reasons such as the customization of the products, the occurrence of unforeseen circumstances or the delivery area.
If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the full amount paid. Please note that no home deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, “delivery” shall be deemed to have taken place or the order “delivered” through the acquisition, by you or a third party indicated by you, of the material availability or otherwise control of the products, which will be proved by signing the order receipt at the agreed shipping address.
The entire policy for transport and delivery is reported on jemine.com.
If your order does not arrive by the agreed date, please contact Customer Service.
6. Passing of risk and product properties
The risks relating to the products shall pass to you from the time of their delivery.
You will acquire ownership of the products as soon as we have received full payment of all amounts due in connection with the products, including shipping costs, i.e. at the time of delivery (as defined in the previous article), if this occurs at a later date.
7. Withdrawal from order
7.1 Right of withdrawal by law
If you are contracting as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period referred to in the previous paragraph ends after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the goods or, in the case of multiple goods ordered by a single order and delivered separately, ends after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last good.
To exercise the right of withdrawal, you must inform us by writing to RVL Fashion S.r.l. Via Della Moscova 46/7 – 20122 Milan (MI), by sending an e-mail to email@example.com or by writing in the appropriate contact form, of your decision to withdraw from the Contract by means of an explicit declaration (e.g. letter sent by post or e-mail).
In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from the Contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs arising from your choice of a different type of delivery from the least expensive standard delivery type offered by us), without undue delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the Contract. Such refunds will be made using the same means of payment used by you for the initial transaction. In any event, you will not incur any costs as a result of such refund. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
Please return the goods without undue delay and, in any case, within 14 days from the day you have notified us of your withdrawal from the Contract. The time limit is respected if you return the goods before the expiry of the 14 day period.
You will bear the direct costs of returning the goods. You are only liable for the decrease in value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
7.2 Conventional right of withdrawal
In addition to the right of withdrawal granted by law to consumers and users referred to in the previous article, we will grant you a period of 30 days from the date of receipt of the Shipment Confirmation to return the products (except for the products indicated in Article 7.3 below, for which the right of withdrawal is excluded).
If you return the products within the term for the exercise of the right of withdrawal by agreement but after the expiry of the term for the exercise of the right of withdrawal by law, you will be refunded only the amount paid for these products. The direct costs of returning the goods will be borne by you.
You may exercise your right of withdrawal in accordance with the provisions of Article 7.1 above, it being understood that if you inform us of your intention to withdraw from the Contract after the deadline for the exercise of the right of withdrawal by law, you must, in any case, deliver the goods to us within 30 days from the date of receipt of the Shipment Confirmation.
7.3 Common provisions
You may not exercise the right to withdraw from the Contract for the supply of one or more of the following products:
a) personalized items;
b) sealed goods that are not suitable to be returned for hygienic reasons and have been opened after delivery.
Your right to withdraw from the Contract will be applied exclusively to those products returned in the same conditions in which you received them. No refund will be made if the product has been used other than simply opened and for products that are not in the same condition in which they were delivered or if they have been damaged: we therefore invite you to take care of the products as long as they are in your possession and availability. Please return the item using or including in the package the original packaging, instructions and other documents, if present, that accompany the products.
You can return the product by delivering it to a carrier/courier that we will send you home, as specified below.
RVL Fashion srl guarantees that the first return will be free of charge. For all subsequent returns made for the same order, the costs will be charged to the customer.
You will have to contact us using the return request form to allow us to organize the collection at your home address. You must return the product in the packaging and parcel in which you received it, following the instructions in the “Returns and Shipments” section of this website.
If you prefer not to take advantage of the free return options available, you will be responsible for any return costs. In this case, you must return the product together with the Ticket you received with the Shipment Confirmation. Please note that if you choose to return the products in cash on delivery mode, we will be entitled to charge you for the cost.
After evaluating the conditions of the article, we will inform you if you are entitled to a refund of the amount paid. The shipping costs will be refunded if the right of withdrawal is exercised within the time limit and all products subject to the same delivery are returned. The refund will be made as soon as possible and in any case within 14 days from the date on which you informed us of your intention to withdraw from the Contract. Without prejudice to the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier. The refund will always be made using the payment method used to make the purchase.
You will bear the costs and risks of returning the products, as indicated above. If you have any doubts, you can contact us through our contact form or by calling us at +393400811697.
8. Defective items
If the goods purchased have any defects, RVL Fashion srl will comply with all regulations in force on the warranty. If the Customer wishes to lodge a complaint regarding an obvious defect in the material or manufacturing of the goods supplied by us, including damage resulting from transport, the Customer is requested to notify this by immediately returning the goods to RVL Fashion srl, using the return form pre-printed in the package.
If the item received is defective, please notify RVL Fashion srl immediately and return the item as indicated below.
You must return the product to the address indicated in the electronic document that you will receive together with the Shipment Confirmation. We will carefully review the returned product and will notify you by e-mail within a reasonable period of time whether we will refund or exchange the product (as the case may be). We will refund and/or exchange the item as soon as possible and, in any event, within 14 days of us sending you an email confirming that we will refund or exchange the unsuitable item.
The amount paid for products that will be returned due to damage or defect, if they actually exist, will be refunded in full, including delivery costs incurred in sending the item and returning it to you. The refund will be made using the payment method used to make the purchase.
All rights recognized by current legislation remain unaffected.
9. Methods of payment
You can pay for ordered items using the methods below:
– Credit or debit card
You can enter your payment details when placing your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on the card but will not be charged until the items are shipped. RVL Fashion srl reserves the right to check the validity of the credit or debit card, the credit status in relation to the value of the order and the correctness of the purchaser’s address. RVL Fashion srl may refuse the order on the basis of the results of such checks.
If you choose to pay with PayPal, RVL Fashion srl reserves the right to check the validity of your PayPal account, to verify that there are sufficient funds to pay for your purchase and to confirm the correctness of your billing address data. The applicable amount will be immediately reserved on the PayPal account, but will not be charged until the items leave the warehouse. RVL reserves the right to refuse any order.
10. Liability and disclaimer
Unless otherwise provided in these Conditions, our liability in respect of products purchased on our website shall be limited exclusively to the purchase price of the product in question.
Notwithstanding the above, RVL Fashion srl accepts liability for death or personal injury caused by its negligence, or that of its employees or agents. RVL Fashion srl does not exclude its liability for fraudulent misrepresentation by us, our employees or agents. In case of violation of these Terms, RVL Fashion srl will only be liable for losses that constitute a reasonable and foreseeable consequence of such violation.
RVL Fashion srl shall not be held liable for indirect losses that are a side effect of the main loss or damage, such as loss of profits or opportunity; nor for the inability to deliver the goods or fulfil our other obligations under these terms, when such failure is due to an event beyond our reasonable control, including but not limited to fire, flood, storm, riot, civil unrest, war, nuclear accident and terrorist activities.
The maximum liability of RVL Fashion srl for any loss or damage connected with the order placed on jemine.com will be limited to the total price of the order.
Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website, unless expressly stated otherwise.
11. Colours and sizes
RVL Fashion srl does everything possible to accurately show the characteristics of our products, including composition and colours. The colours displayed depend on the system used on the Customer’s computer; RVL Fashion srl cannot guarantee that the Customer’s computer will accurately reproduce the colours.
The garment sizes shown on jemine.com express approximate values to help you better understand the fit and size of that specific garment and are not a guarantee of the actual size of the garments you will receive. The actual measurements of a garment may vary depending on the material used for production.
Our products, especially those made by hand, have the natural characteristics of the materials used in manufacturing. Natural characteristics such as grain, surface texture, knots or colour variation should not be understood as imperfections or defects.
On the contrary, the lack of uniformity due to the use of natural raw materials must be expected and appreciated. We only select products of the highest quality but this type of variation is inevitable and must be accepted as part of the characteristic appearance of the product.
12. Intellectual Property
You acknowledge and agree that all copyrights, trademarks and any intellectual property rights in the materials or content presented as part of the website are owned by us and those who have licensed them to us for use. You may only use such material in the manner for which you have express permission from us or those who have licensed us for their use. This will not prevent you from using this website to the extent necessary to use your order or contact information.
All communications addressed to us should preferably be sent using our online form.
Communications will be deemed received and properly notified when posted on our website, respectively, 24 hours after an email is sent, or three days after the date of posting. To prove that a communication has been properly served, it will be sufficient to prove, in the case of a letter, that it has been properly addressed, stamped and delivered to the postal service and, in the case of an e-mail, that it has been sent to the recipient’s e-mail address.
RVL Fashion srl reserves the right to assign any payment credit due and arising after the delivery of goods, including any debt due to third parties.
We shall have the right to transfer, assign, sub-contract or dispose freely in any way and at any time of the Contract, or any right or obligation deriving from it. For the avoidance of doubt, any transfer, assignment, sub-contract or other disposition of the Contract will not affect your rights as a consumer or will in any way reduce or limit any of the warranties or liabilities offered by us, either expressly or impliedly.
If we fail, during the performance of the Contract, to demand the exact performance of any of your obligations, or any of the obligations under these General Conditions, or if we fail to exercise any of the rights or actions to which we are entitled under the Contract or these General Conditions, this shall not constitute a waiver of such rights or actions and shall not relieve you from the performance of your obligations. Our tolerance of your default shall not constitute a waiver of any subsequent default. No waiver by you in respect of any of your obligations under the Contract or these Terms and Conditions will be valid unless you provide us with written notice.
16. Contract Integrity
These General Terms and Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject matter of the Agreement and supersede any prior agreement, understanding or agreement between us, whether oral or written.
Both you and we acknowledge that, in entering into the Contract, neither you nor we have relied on any representation, undertaking or promise made by the other party, or inferred from anything said or written during negotiations prior to the Contract, but only as expressly stated in these Terms.
Neither you nor we shall be entitled to remedy any misrepresentation made by the other party, whether orally or in writing, prior to the date of each Contract (unless such misrepresentation was made intentionally) and the only action the other party may take shall be for breach of Contract as set out in these Terms & Conditions.
17. Partial nullity
If any part of these Terms is or becomes invalid or unlawful or unenforceable under any law, this shall in no way affect the enforceability or legality of the remaining Terms.
18. Ownership of Rights
All intellectual property rights, such as trademarks and copyrights on jemine.com are owned by RVL FASHION S.r.l., its subsidiaries and licensors. Any use of jemine.com or its contents, including copying or saving such contents in whole or in part for use other than personal and non-commercial use, is prohibited without the permission of RVL Fashion srl.
The sale of products through this site is managed by RVL FASHION S.r.l. with registered office in Via Della Moscova, 46/7 – 20121 Milano (MI) P.IVA 10782660962 , N. REA MI – 2557208, phone number +393400811697 e-mail address firstname.lastname@example.org
Please click on the link “Show contact details” and write an email to www.jemine.com.
19. Applicable law and jurisdiction
The use of our website and contracts for the purchase of products through this website are governed by Italian law.
For any dispute arising out of or relating to the use of the website or the execution of such contracts governed by these General Conditions, the Court of Milan shall have jurisdiction.
20. Comments and suggestions
Your comments and suggestions are always welcome. Please send them via our contact form.